good111 Withdrawal & KYC Guide
This page shows you how to take money out of your good111 account: the wallet steps, the limits that apply, and the ID check you clear once. Read it before your first cash-out and you can finish the request yourself, without waiting on a support reply.
- 18+ · Play Responsibly
- SSL Encryption
- 24/7 Live Chat
- bKash & Nagad
- Minimum withdrawal
- ৳500
- Daily withdrawal cap
- ৳235,000
- Typical payout
- 44 min
- KYC review
- 2 hrs
Payout numbers first: limits, speed and the ID gate
Bonus & VIP tiersFour numbers decide whether a withdrawal request moves or stalls: the smallest amount you may ask for, the most you may take in a day, how long the transfer usually runs, and how long the identity check takes. They sit in the table below. Check them before you open the cashier, not after the request is already pending.
| Item | Figure | What it means in practice |
|---|---|---|
| Minimum withdrawal | ৳500 | A request below this stays in your balance until you add to it or play on. |
| Daily withdrawal ceiling | ৳235,000 | The base cap. It counts every payout inside a rolling day, not each request. |
| Minimum deposit | ৳350 | The floor for the top-up that starts your play in the first place. |
| Standard payout time | 44 min | Typical time from approval to the money appearing in your wallet. |
| First payout after verification | 6 hrs | Allow extra room the first time your documents are checked by hand. |
| KYC review time | 2 hrs | How long document review usually takes once you press submit. |
| Wagering to unlock bonus money | 13x | Bonus funds must be played through before they can leave the account. |
The daily ceiling is not the same for everyone. Each VIP tier raises the amount you can take out in a day, which is why a long-standing account and a fresh one can see different caps on the same evening. If a large cash-out matters to you, look at the tier table in the bonus and VIP guide before you plan it.
Plan around the ৳500 floor as well. Small wins are usually worth leaving in the balance until they clear it, because every request is reviewed on its own and a refused request costs you time rather than money.
Withdrawal steps on good111: wallet to mobile wallet
Open the login pageThe cash-out flow is short once your account is verified. Start it from the web lobby or from the app, and keep your phone beside you, because the confirmation code arrives there.
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1
Log in to your account
Use your registered mobile number and password at good111 login, then open the wallet from the top bar of the lobby.
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2
Pick the method you paid in with
bKash, Nagad, Rocket and Upay all return to the same wallet you deposited from. Bank transfer goes back to the same bank account.
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3
Enter an amount from ৳500 up
The cashier shows what will actually leave your balance before you confirm. Read that line rather than the bonus figure beside it.
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4
Confirm and keep the reference
Approve the request and note the reference number. Give it 44 minutes, and up to 6 hours if this is your first verified payout.
Where the money lands, and how long it takes
Payouts follow the path your deposit took. That rule keeps the account safe, and it is also why a request to a friend's wallet number is refused rather than paid. Every method below uses the same two timings.
- bKash Deposit about 4 min Withdrawal about 44 min
- Nagad Deposit about 4 min Withdrawal about 44 min
- Rocket Deposit about 4 min Withdrawal about 44 min
- Upay Deposit about 4 min Withdrawal about 44 min
- Bank transfer Deposit about 4 min Withdrawal about 44 min
Bank transfer is the better choice for a large amount, since it does not depend on the balance ceiling of a mobile wallet. It can still sit with the bank after good111 releases it, so give the full window before you ask support to trace the reference. The same wallet screen is in the app if you prefer one tap over typing a password.
The KYC check that unlocks your first cash-out
Verification is a one-time step and it is required before your first withdrawal. The aim is simple: to prove that the person asking for the money is the person who opened the account. Until it clears, your winnings stay in the balance, where you can still play with them.
You need one document from the list below, not all three. Choose whichever is easiest to photograph cleanly in daylight.
| Document | What to photograph | What usually goes wrong |
|---|---|---|
| National ID card (NID) | Front and back of the smart card | Laminate glare across the printed number |
| Passport | The photo page with the machine-readable strip | Corners cut off by the camera frame |
| Driving licence | Front, plus the back if it carries your address | An address that no longer matches your profile |
Review usually finishes about 2 hours after you submit. The status changes on the verification screen and a message arrives when it clears, so there is no need to refresh the page every few minutes or to open a chat asking whether it went through.
Uploading the documents, in four moves
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1
Open the verification screen
In the app it sits under Account, then Verification. In the web lobby the same screen opens from your profile menu, next to the wallet.
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2
Choose the document type
Select NID, passport or driving licence, so the form asks for the correct sides and does not mark a missing back page as an error.
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3
Photograph on a plain surface
Lay the card on a dark table, turn the flash off, and fill the guide frame. Natural light from a window beats a lamp directly overhead.
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4
Submit and leave it
Press send once. Review takes about 2 hours, and uploading the same document three times only moves your file to the back of the queue.
Your first payout after verification can take up to 6 hours instead of the usual 44 minutes. That window covers the manual check every new account goes through once. Later withdrawals settle at the normal speed, which is why it is worth clearing KYC on a quiet evening rather than on the day you need the money.
Photos that clear review on the first attempt
Most rejected uploads fail for the same handful of reasons, and every one of them is fixable with a second shot on the same phone.
- All four corners of the document inside the frame, with nothing cropped.
- No flash glare across the ID number or across your own face.
- A colour photo, never a scan of a photocopy of a photocopy.
- Fingers, shadows and cable edges kept off the printed details.
- Name and date of birth readable without zooming in.
- The same name you used when you opened the good111 account.
An old address on the card is not a problem. The reviewer is matching your name and date of birth against your profile, not checking where you live this month. If the document is damaged or the laminate has peeled over the number, use a different document from the list instead of arguing with the photo.
Why a cash-out gets held, and the fastest fix
A held request is not a lost one. In most cases the money is either still in your balance or already back in it. Match your case to the table below before you open a chat, because the answer is usually on the same screen.
| What you see | Likely cause | What to do |
|---|---|---|
| Request refused in the cashier | Amount below the ৳500 minimum | Raise the amount or leave the balance for a later request |
| Pending well past 44 minutes | Bonus wagering still open | Finish the 13x turnover, then request again |
| Money returned to balance | Wallet number or account name did not match | Re-enter the number and check the name matches your profile |
| Documents rejected | Blur, crop or glare across the ID | Retake in daylight and upload from the same screen |
| Cap reached for the day | Request above the ৳235,000 daily ceiling | Split the amount across two days, or check your tier cap |
| Stuck at the bank | Bank transfer moving slower than a mobile wallet | Allow the full window, then ask live chat to trace the reference |
| Second request blocked | An earlier request is still open | Wait for the first to close before sending another |
Keep the reference number from every request. Support can trace a payout in minutes with it, and that conversation is far shorter than one that starts from your mobile number alone.
Your ID stays private: how the upload is handled
Documents go to the verification team, not to the wider support floor. They are used to confirm who you are, they are not shown to other players, and they are not passed to advertisers or to the game studios whose titles you play.
Two habits keep the rest safe. Never send an ID photo to someone who asks for it in a chat window, and never share the one-time code that arrives by SMS. Staff will not ask you for that code, and anyone who does is not staff, however convincing the message looks.
If you want the file removed after your account closes, ask through live chat rather than by social message. Requests made inside the account can be matched to your profile, which is the only way the team can act on them safely.
Set the limits before you need them
Withdrawal rules protect your balance. Deposit limits protect your month. If cashing out is starting to feel like the reason you play, the responsible gaming page lists the tools that can pause or cap an account.
18+ · Play Responsibly
Cash-out questions that reach good111 support
Short answers to the ones that come up most often. If your case is not here, live chat runs all day and all night, and a reference number speeds it up.
How long does a good111 withdrawal take?
About 44 minutes is the usual time from approval to the money arriving in your mobile wallet or bank account. Your very first payout after verification can take up to 6 hours, because that one goes through an extra manual check.
Do I have to verify my ID before I withdraw?
Yes, before your first withdrawal. Send one document: a national ID card, a passport or a driving licence. Review usually takes about 2 hours, and you can keep playing while it runs.
What is the smallest amount I can cash out?
৳500 is the minimum for a single request. The daily ceiling starts at ৳235,000 and rises with your VIP tier, so a higher tier can move a larger amount in one day.
Why is my payout still pending?
Three reasons cover most cases: bonus money that has not finished its 13x wagering, a wallet number that does not match the name on your profile, or a request sent while an earlier one was still open. Check the wallet history first, then live chat with the reference number.
Can I send my winnings to a friend's bKash number?
No. Payouts go to an account in the same name as your good111 profile, and back to the method you deposited with. A request to someone else's wallet is returned to your balance rather than paid.
Does the app change any of this?
No. The app shows the same wallet, the same limits and the same verification screen as the browser version. The current build is 32 MB, version 3.0.18, and it runs on Android 6.0 and above. It is free to download.
What happens if my ID photo is rejected?
Retake the photo in daylight with the whole card inside the frame, then upload it again from the same verification screen. Most rejections come from glare or a cropped corner, and a clean second shot passes.
Is there a charge for cashing out?
The cashier shows the exact amount that will leave your balance before you confirm, so read that line carefully. Any charge your mobile wallet operator applies is handled on their side, after the money reaches the wallet.
Open a good111 account and keep this page handy
Registration, verification and the first payout work best in that order. Create the account, upload one ID document, then deposit ৳350 or more when you are ready to play. The cashier handles the rest, and the first cash-out clears in up to 6 hours.
Already verified and just need the app? Install it from the good111 app page. Waiting on bonus turnover? The bonus and VIP guide explains what counts before you cash out.